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Technical Operations Analyst

Abett produces a data-management software product for benefits directors, HR staff and finance professionals. Our customers range from mid-sized enterprises to Fortune 50 firms. 


We are looking for a Technical Operations Analyst to assist our operations team and perform the following functions:


  1. Implement and Maintain File Specifications:  we receive data file specifications from partners, customers, and vendors and we need to implement those using an internal Abett application, so that incoming data files may be parsed, and outgoing data files may be generated

  2. Test and Verify Data Transmissions: we need someone who can work with the Engineering and Operations teams to ensure incoming and outgoing data files are complete, accurate, and testable

  3. Develop Expertise in HR and Benefits Data: we need someone who is or can become an expert in what different fields and values mean when our customers receive data from HR or benefits systems

  4. Serve as a Resource to Customers: we need someone who can take their knowledge about the data, the flows in and out, and the meaning of each field and value and become a trusted resource to help customers develop their own understanding of their data

  5. Assist Operations Manager: we need this person to be available to assist the Operations Manager and other internal staff and complete weekly tasks to prepare for customer meetings



Abett is based in Seattle, Washington, but we are a fully distributed (remote) organization. Therefore, you can work from anywhere. This is a full-time position that reports to the Technical Operations Manager and compensation incudes equity options. 


Context and vision 


Employers are important consumers of healthcare, as they agree to terms in benefits plans that dictate what care is available, and how much it costs. However, employers have historically been passive consumers of healthcare. Abett helps employers become fierce consumers of HR benefits and healthcare, which we believe will lead to better care and lower costs.  


Abett’s business 


We use technology to shift power from entrenched vendors to the employers and patients who pay the bills. We accomplish this mission by delivering a SaaS data-management product for employers. It provides four benefits: (1) a centralized “data store” for HR and healthcare data; (2) automated and secure data transfers between vendors; (3) “swappable” data connections to replace vendors as needed; and (4) compliance with complex laws and regulations.  


Our problem, or why we are hiring 


We have a growing number of customers, each with increasing demands. Our products are evolving rapidly, and greater automation is our future. However, as we grow and develop better product offerings, we still require setup, configuration, maintenance, and validation of our customer data flows in and out. Plus, we are increasing our domain knowledge of HR and benefits data every day. We need more talented people to capture and retain that expertise so that we can put it to use on behalf of our customers.


An ideal candidate and next steps 


We expect an ideal candidate will: 


  • Have at least 1 year of experience in data analysis, data manipulation, querying, transfer, and/or data validation

  • Have experience writing complex SQL queries, with joins, aggregations, filtering, and column manipulation

  • Be willing and able to learn quickly, and be able to find multiple paths to a solution

  • Have exceptional analytical and conceptual thinking skills, with a high degree of attention to detail

  • Desire, expect, and demand responsibility

  • Have an extremely well-developed ability to communicate in writing – given the distributed nature of Abett’s organization, our staff must be very capable at both processing and articulating complex ideas in writing

  • Understand the benefits and costs of working in a start-up venture

Our hiring criteria are simple: All we care about is if you can solve our problem. If you believe you’re the right person for that job, then we’d love to hear from you about how you’ll do it.  


E-mail: sg@abett.com to connect. Thanks, and best regards.  


Abett is an Equal Opportunity Employer. Abett does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. 


Employment is conditional upon passing a background check and providing confirmation of the legal right to work in the United States.